Shopping Cart Help

Having trouble updating products or editing your cart? We're here to help. This guide walks you through placing an order on our WooCommerce-powered store — step by step. If you still need assistance, feel free to Contact Us.

How to Place an Order

1. 1
   Browse & Add to Cart Find the product you want and click the "Add to Cart" button on the product page. For variable products (e.g. different sizes or styles), select your options before adding. You'll see a confirmation notice at the top of the page once the item is added.
2. 2
   View or Edit Your Cart Click the "View Cart" link in the confirmation notice or the cart icon in the header. From the Cart page you can update quantities, remove items, or apply a coupon code before proceeding.
3. 3
   Update Quantities Change the number in the quantity field next to any item, then click "Update Cart" to save your changes. The order total will recalculate automatically.
4. 4
   Proceed to Checkout When your cart is ready, click "Proceed to Checkout." You will be taken to the WooCommerce checkout page to complete your order.
5. 5
   Enter Billing & Shipping Information Fill in your billing address, and if your shipping address is different, uncheck "Ship to a different address?" and enter the correct details. All required fields are marked with an asterisk (*).
6. 6
   Select a Payment Method Choose your preferred payment method — COD, credit card (VISA, MasterCard, American Express), or any other available option. Enter your payment details securely.
7. 7
   Review & Place Your Order Review your order summary carefully, then click "Place Order" to complete the transaction. A confirmation email will be sent to the address on file, and your order will be processed for shipment.

Account & Cart Features

Troubleshooting Common Issues

• → Cart not updating?
  Click the "Update Cart" button after changing quantities. If totals still don't refresh, try clearing your browser cache or doing a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
• → Item won't add to cart?
  Make sure all required product options (size, quantity, variant) are selected. If the button is greyed out, the item may be out of stock. Contact us to check availability.
• → Coupon code not working?
  Ensure the code is entered exactly as provided (no extra spaces). Coupons may have minimum order requirements or expiry dates. Contact us if you believe your code should be valid.
• → Checkout page not loading?
  Try disabling browser extensions or ad blockers that may interfere with WooCommerce. Switching to a different browser or device can also resolve this.
• → Payment declined?
  Double-check that your card details, billing address, and CVV are entered correctly. Contact your bank if the issue continues, or try an alternative payment method.
• → Didn't receive a confirmation email?
  Check your spam or junk folder. If it's not there, log into My Account > Orders to verify your order was placed. Contact us if your order doesn't appear.
• → Wrong shipping address entered?
  Contact us as soon as possible at 800-695-2868. If your order has not yet shipped, we may be able to update the address before dispatch.

After Your Order